Unify Platforms with
Key Integrations

Microsoft Teams

Microsoft Teams is a way of collaborating and communicating with colleagues or customers through a chat-based platform, such as a group chat, a video call, or a web conference.

Slack

Slack is a cloud-based collaboration platform that allows service and support teams to communicate, share files, and integrate with other tools. Slack can help service and support teams to streamline workflows, improve response times, and create a shared knowledge base.

AnyDesk

AnyDesk is a lightweight and fast remote desktop software that helps service and support teams to connect and work on any device, anywhere, anytime. AnyDesk can help service and support teams to provide remote assistance, collaborate with colleagues, and access files and applications.

Azure Active Directory

Customer service and support teams use Azure Active Directory (Azure AD) for its robust identity and access management features, ensuring secure and streamlined user authentication and authorization. By connecting their customer service tool to Azure AD, teams can leverage single sign-on (SSO) capabilities, enhancing security and simplifying access for support agents. This integration also allows for centralized management of user roles and permissions, ensuring that only authorized personnel have access to sensitive customer data and service tools.

Azure AI Services

Service and support teams can leverage Azure AI Services to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times all within their own private Azure tenants.

Azure DevOps

Azure DevOps is a cloud-based platform that helps service and support teams to collaborate, develop, and deliver software. Azure DevOps can help service and support teams to manage projects, code, testing, deployment, and feedback.

Azure Monitor

Azure Monitor is a monitoring and analytics software that helps service and support teams to collect and analyze data from their Azure resources and applications. Azure Monitor can help service and support teams to diagnose issues, optimize performance, and improve security.

Bamboo HR

Bamboo HR is a human resources software that helps service and support teams to manage employee data, hiring, onboarding, and performance. Bamboo HR can help service and support teams to store and update employee records, track applicants, automate workflows, and generate reports.

BeyondTrust

A customer service and support team would use BeyondTrust to enhance customer service by providing secure remote access, allowing technicians to resolve issues quickly and efficiently while protecting customer data. Additionally, BeyondTrust offers detailed session reports and analytics, enabling teams to identify and address common problems, improving overall service quality.

CopperEgg

CopperEgg is a cloud monitoring and optimization software that helps service and support teams to measure and improve the performance, availability, and cost of cloud services and applications. CopperEgg can help service and support teams to track metrics, alert on anomalies, and optimize cloud spending.

DataDog

Datadog is a network monitoring and management software that helps service and support teams to monitor and optimize the performance, availability, and security of network devices and systems.

Device42

Device42 is a data center and cloud management software that helps service and support teams to discover, map, and visualize their IT assets and dependencies. Device42 can help service and support teams to plan migrations, manage changes, and track inventory

Gemini AI

Service and support teams can leverage Gemini AI to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times.

Gmail

Gmail is a cloud-based email service that helps service and support teams to stay connected and organized. Gmail can help service and support teams to send and receive emails, attachments, and links, filter and sort messages, label and archive conversations, search and find information.

GotoAssist

GoToAssist is a cloud-based service and support platform that helps service and support teams to deliver fast and effective support to customers and users. GoToAssist can help service and support teams to manage incidents, monitor devices, access remote computers, and chat with customers.

Hubspot

HubSpot is a cloud-based software that helps service and support teams to attract and engage customers, increase conversions, and deliver exceptional customer experiences. HubSpot can help service and support teams to create and optimize web content, capture and nurture leads, send personalized emails and newsletters, provide live chat and chatbots, and monitor and improve customer satisfaction.

JIRA

Jira Software is an issue tracking and project management software that helps service and support teams to plan, track, and release software. Jira can help service and support teams to create workflows, assign tasks, prioritize issues, and monitor progress.

Lansweeper

Lansweeper is an IT asset management software that helps service and support teams to discover, inventory, and monitor all their devices and networks. Lansweeper can help service and support teams to optimize performance, troubleshoot issues, and ensure compliance.

Loggly

Loggly is a cloud-based log management and analysis software that helps service and support teams to collect, search, and troubleshoot log data from various sources. Loggly can help service and support teams to diagnose problems, identify root causes, and resolve issues.

Microsoft Active Directory

Customer service and support teams use Microsoft Active Directory (AD) to manage and authenticate user identities within their organization, ensuring secure and efficient access control. Connecting their customer service tool to AD allows for seamless single sign-on (SSO), reducing login complexities and improving agent productivity. This integration also centralizes user management, ensuring that access to customer support tools is properly controlled and that support agents can securely access the necessary resources to assist customers effectively.

Microsoft Defender

Microsoft Defender is a way of protecting devices, networks, and data from cyberattacks, using a comprehensive security solution. Microsoft Defender can help service and support teams to detect and prevent threats, such as malware, ransomware, phishing, or zero-day exploits, across different endpoints, such as email, web, cloud, or identity

Microsoft Dynamics 365

Dynamics 365 is a cloud-based business application platform that helps service and support teams to deliver personalized and proactive customer experiences.

Microsoft Exchange

Microsoft Exchange is a cloud-based and on premise email and calendaring service that helps service and support teams to communicate and collaborate effectively. Microsoft Exchange can help service and support teams to send and receive secure and reliable emails, manage contacts and tasks, schedule and join meetings and events, and access shared mailboxes and calendars

Microsoft InTune

Microsoft Intune is a way of managing and protecting devices, applications, and data in a cloud-based environment, using a unified endpoint management platform. Microsoft Intune can help service and support teams to remotely deploy, configure, update, and monitor devices.

Microsoft Office 365

Office 365 streamlines workflows by enabling seamless data synchronization and communication across platforms. This integration also ensures that customer interactions are tracked, documented, and accessible in one unified system, improving response times and service quality.

Microsoft TFS

TFS is a platform that helps service and support teams to collaborate, develop, and deliver software. TFS can help service and support teams to manage projects, code, testing, deployment, and feedback.

Monday.com

Monday.com is a project management and collaboration software that helps service and support teams to plan, execute, and track their work. Monday.com can help service and support teams to create workflows, assign tasks, communicate with stakeholders, and visualize progress.

New Relic

New Relic is a cloud-based observability platform that helps service and support teams to monitor and improve the performance, reliability, and user experience of software applications and systems. New Relic can help service and support teams to detect and resolve issues, optimize resources, and gain insights.

NinjaOne

NinjaOne is a cloud-based automation platform that helps service and support teams to orchestrate workflows across multiple applications and systems. NinjaOne can help service and support teams to streamline processes, automate tasks, and reduce errors.

Okta

Okta is an identity and access management service that helps service and support teams to secure and manage user identities and access to applications and resources. Okta can help service and support teams to authenticate users, grant and revoke permissions, and enforce policies.

OpenAI

OpenAI is a way of creating and using artificial intelligence for the benefit of humanity, using a research organization and a software platform. OpenAI can help service and support teams to develop and deploy innovative solutions, such as natural language processing, computer vision, or reinforcement learning, which can augment or automate various tasks, such as customer service, technical support, or product development.

OpenID Connect

OpenID is a standard for authentication and authorization that can be used by service and support teams to enable single sign-on (SSO) and access management for their cloud resources and applications. OpenID can help service and support teams to simplify the login process, reduce password fatigue, and enhance security.

PagerDuty

Pager Duty is an incident management platform that helps service and support teams to detect, triage, and resolve issues. Pager Duty can help service and support teams to reduce downtime, improve customer satisfaction, and optimize operations

Power Bi

PowerBI is a business intelligence and analytics tool that helps service and support teams to visualize and explore data, create dashboards and reports, and share insights with stakeholders. PowerBI can help service and support teams to track performance, identify trends, and discover insights.

PRTG

PRTG is a network monitoring and management software that helps service and support teams to monitor and optimize the performance, availability, and security of network devices and systems. PRTG can help service and support teams to scan, discover, map, alert, and report on network issues and events.

QuickBooks

QuickBooks is an accounting and bookkeeping software that helps service and support teams to manage finances, invoicing, and taxes. QuickBooks can help service and support teams to organize income and expenses, track sales and inventory, and file tax returns.

Rackspace Monitor

Rackspace Monitor is a monitoring and alerting software that helps service and support teams to track the health and availability of their cloud infrastructure and applications. Rackspace Monitor can help service and support teams to configure custom checks, set thresholds, and receive notifications.

Sage

Sage is an accounting and business management software that helps service and support teams to manage finances, operations, and customers. Sage can help service and support teams to automate tasks, track transactions, generate reports, and comply with regulations.

Salesforce

Salesforce is a cloud-based customer relationship management platform that helps service and support teams to connect with their customers and prospects, manage leads and opportunities, close deals, and grow revenue. Salesforce can help service and support teams to track customer interactions, automate tasks and help provide a 360 degree view of the customer to customer service and support teams.

SAML

SAML is a standard for authentication and authorization that can be used by service and support teams to enable single sign-on (SSO) and access management for their cloud resources and applications. SAML can help service and support teams to simplify the login process, reduce password fatigue, and enhance security.

Splunk

Splunk is a data platform that helps service and support teams to collect, store, search, analyze, and visualize data from various sources. Splunk can help service and support teams to investigate and resolve issues, enhance security, and gain insights.

Tableau

Tableau is a business intelligence and analytics tool that helps service and support teams to visualize and explore data, create dashboards and reports, and share insights with stakeholders. Tableau can help service and support teams to track performance, identify trends, and discover insights.

TeamViewer

TeamViewer is a remote access and support software that helps service and support teams to connect and control devices remotely, provide technical assistance, and collaborate with colleagues and customers. TeamViewer can help service and support teams to troubleshoot issues, resolve problems, and enhance productivity.

Twilio

Twilio is a cloud communications platform that enables service and support teams to send and receive messages, calls, and emails using various channels. Twilio can help service and support teams to improve customer engagement, automate notifications, and track interactions

WhatsApp Business

WhatsApp is a mobile messaging app that allows service and support teams to communicate with customers and colleagues. WhatsApp can help service and support teams to provide fast and convenient support, build trust and loyalty, and reach a global audience.

Xero

Xero is an online accounting and bookkeeping software that helps service and support teams to manage finances, invoicing, and payroll. Xero can help service and support teams to record income and expenses, send and receive payments, and reconcile accounts.

Zoom

Zoom is a cloud platform for video and audio conferencing, chat, and webinars, accessible across mobile, desktop, and room systems.