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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

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Messaging

Slack

Slack is a cloud-based collaboration platform that allows service and support teams to communicate, share files, and integrate with other tools. Slack can help service and support teams to streamline workflows, improve response times, and create a shared knowledge base.

Messaging Collaboration

Why Use Slack

Vivantio can send automated notifications to Slack channels using built-in webhooks. The automations platform extends the Slack integration by triggering events in Vivantio from these Slack triggers:

Triggers from Slack into Vivantio automations:

  • New message in channel
  • New user
  • New reaction to the element
  • New channel
  • New file
  • New mention
  • New private message
  • New message in private channel
  • New message in the thread (private channel)
  • New message in the thread (public channel)

Actions in Slack from Vivantio:

  • Send a message to a public channel
  • Send a message to a private channel
  • Send a private message to a user
  • Set a conversation topic in a public channel
  • Invite a user to a public channel
  • Find a user by Email
  • Find a user by ID
  • Schedule a message to be sent to a private channel
  • Send a private message to the user in a private channel
  • Set a conversation topic in a private Slack channel
  • Send a private message to a user in a public channel
  • Create a post/file on a public Slack channel
  • Create a post/file on a private Slack channel
  • Custom API request

Key Benefits

  • Seamless Communication — Integration creates communication between service management and end users, enabling collaboration without switching platforms.
  • Automation — Routine tasks such as ticket creation and status updates become automated, reducing manual work and accelerating processes.
  • Stay Updated — Customers receive timely status updates on their issues, improving transparency and trust.
  • Streamline Processes — Efficient collaboration results in quicker responses and enhanced service delivery, improving customer satisfaction.

Functionality

Notifications from Vivantio to Slack:

Custom webhooks can be configured in Vivantio to send notifications directly to Slack channels.

Albato – Slack Integration:

Two-way integration with Slack is available through Albato, a Platform as a Service Partner built directly into the Vivantio admin area, allowing setup of triggers and actions.