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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Messaging

WhatsApp Business

WhatsApp is a mobile messaging app that allows service and support teams to communicate with customers and colleagues. WhatsApp can help service and support teams to provide fast and convenient support, build trust and loyalty, and reach a global audience.

Collaboration Messaging

Why Use WhatsApp

Vivantio can trigger WhatsApp to send a template message and send a direct message in WhatsApp Business plus New Messages in WhatsApp can trigger actions in Vivantio.

Seamless Communication

Integration creates a seamless communication channel between service management and end users, enabling them to collaborate without switching platforms.

  • Automation — of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Stay Updated Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction

Functionality

To perform one-way or two-way integration with WhatsApp you can use our platform service partner, Albato, that is built directly into the Vivantio admin area.

The below screenshot shows how you can setup triggers in WhatsApp that can kick off automations, as well as how to setup actions you may want to perform in WhatsApp.