Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIEvery capability your service team needs — ITSM, AI, automation, self-service, knowledge, analytics and more — built into a single configurable platform. No integrations to maintain. No context to lose between tools.
Vivantio's capabilities share data, context and workflow across a single platform. Select the modules that match your current maturity and add depth as you grow.
ITIL 4-aligned processes for mature IT teams — without the enterprise implementation pain.
Resolve more at first contact, accelerate agents through complex work, and reduce repeat demand over time.
Event-triggered actions across tickets, approvals, notifications and escalations — no developer required.
A configurable portal where users find answers, log incidents and raise requests — from any device.
A searchable, structured knowledge base for agents and end users — integrated with AI Assist for deflection.
A configurable working view — tickets, assets, AI guidance, customer context — without switching tools.
Track assets and configuration items across their full lifecycle — linked to tickets and changes.
Scan your network, discover and classify assets automatically, and keep your CMDB current.
Real-time service dashboards, SLA performance reporting and FLEXGrid live data — no spreadsheet required.
Customer and account records, contact history and SLA entitlements — available at the point of service.
Vivantio AI isn't a bolt-on chatbot. It's structured across the full service lifecycle — resolving well-documented requests at first contact, accelerating agents through complex work, and surfacing the patterns that reduce demand at the source.
We'll walk you through the capabilities most relevant to your service environment — whether that's ITSM process depth, AI, or the full platform picture.
