Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIFacilities teams managing multiple sites, vendors and asset types need more than a shared inbox. Vivantio's facilities management software brings structure to maintenance requests, work orders and asset tracking — without the complexity of enterprise CAFM tools.
Demo built around your facilities and site structure. ~30 minutes.
Facilities and operations teams at leading organisations
Replace ad-hoc email chains, spreadsheet trackers and phone calls with a structured facilities service operation — with SLAs, vendor management and asset tracking in one place.
Whether a request comes in by email, phone or self-service portal, Vivantio logs it, assigns it to the right team or vendor, and tracks it against an agreed response time. No more chasing contractors. No more wondering what's open.
Vivantio's asset management gives Facilities a full inventory of equipment, fixtures and infrastructure across sites — with service history, maintenance schedules and location all tracked in the same system that handles the work orders.
Vivantio's self-service portal gives employees a branded, searchable front door for raising maintenance requests, fault reports and room bookings — with the right form for the right request type, routed automatically to the right team.
Work orders, assets, SLAs, self-service and reporting — all included in your Vivantio licence, configured around how your facilities team actually works.
Response and resolution times per work order type — tracked against SLA with breach alerts before it's too late.
Auto-route work orders to internal teams or external vendors by type, site and urgency.
Open work orders, SLA performance and vendor responsiveness across all sites — in one view.
Recurring maintenance tasks created automatically on schedule — no manual diary management.
Answers to common facilities questions published once — reducing inbound requests before they hit the queue.
Vivantio's FLEXBridge connects to email, ERP, directory and communication platforms — no code required. Microsoft Teams, SAP, Active Directory and hundreds more.
Vivantio is not a heavyweight CAFM tool. It's a flexible service management platform configured around how your facilities team actually works — fast to deploy, easy to maintain.
A consultant builds Vivantio around your site structure, vendor relationships and request types. Not a generic template — your operation.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
Vivantio lets IT, Facilities and HR share one platform — each with their own workspace — so employees get a single front door for all requests.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Vivantio support isn't a generic help queue. The people who help you know your configuration and your team.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
Facilities management software helps teams log, track and resolve maintenance requests, manage assets and vendors, and coordinate planned maintenance schedules across sites. It replaces informal systems like email and spreadsheets with a structured service operation — giving facilities managers visibility across all open work orders, SLA performance and vendor responsiveness.
Work order management software tracks every maintenance job from request to resolution — who raised it, who is assigned, what the SLA is, and whether it was resolved on time. It replaces manual systems with a structured workflow that gives facilities managers complete visibility across all active and scheduled work.
Yes. Vivantio can be configured to track assets, work orders and maintenance schedules per location or site — with SLAs and routing rules configured to reflect how each site operates. Facilities managers can view work across all sites or filter by location.
Vivantio is not a specialist CAFM tool — it does not include CAD drawing overlays or space planning. It is a service management platform that handles the operational side of facilities management: work orders, maintenance requests, asset tracking and SLA management. Teams that need CAFM-level drawing tools may use Vivantio alongside a specialist space planning tool.
We'll show you how Vivantio handles maintenance requests, work orders and asset tracking — configured for your operation, not a generic template.
