Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIIncident, problem, change and asset management built to ITIL best practices — with the automation and reporting a maturing IT team needs. Without the cost or complexity of enterprise platforms.
No generic walkthrough — your demo is built around your current setup. ~30 minutes.
IT teams at leading organisations trust Vivantio
Vivantio covers every ITIL process out of the box — and lets you turn them on at your own pace, configured to how your team actually works.
Incidents pile up, priorities clash, and without structure the same fires keep recurring. Vivantio's incident management brings routing rules, SLA timers and escalation paths — and links incidents to underlying problems so your team fixes root causes, not just symptoms.
Uncontrolled changes cause outages. Vivantio's change management workflow brings risk scoring, approval gates and CAB processes — so every change has been reviewed, approved, and can be traced back if anything goes wrong.
Without a CMDB you're guessing at blast radius and root cause. Vivantio's asset management tracks hardware, software and configuration items, links them to open tickets, and keeps your inventory current — with or without auto-discovery.
Vivantio covers the full ITSM surface area. Every capability below ships in your licence — no module add-ons, no per-feature pricing.
A structured service catalogue employees actually use — not a list of email addresses.
Employees resolve issues 24/7 without contacting the team — reducing inbound volume.
Answers published once, searchable by anyone — agents stop answering the same questions twice.
SLA clocks, breach alerts and escalation paths — so your team never misses a commitment.
Route, assign, prioritise and escalate automatically — without manual intervention.
Real-time SLA health, workload and trend data built for IT managers and service owners.
Automatically discover and populate your asset register — no spreadsheet, no manual entry.
AI-powered answer suggestions reduce ticket volume and speed up first-contact resolution.
Vivantio's FLEXBridge integration engine connects to your existing stack — no code required. Active Directory, Microsoft 365, Slack, Jira and hundreds more.
We make the move fast, predictable and fully supported — so the only thing that changes is what your team can do.
A dedicated consultant configures Vivantio around your processes. Most IT teams are live and operational in around three weeks.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
Every ITSM feature — incident, problem, change, assets, automation, analytics — in a single licence with no module add-ons.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Full-time people who know your system and your goals. Not offshore contractors, not a ticket queue — real support from people who care.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
ITSM (IT Service Management) software is a set of tools that help IT teams manage the delivery of IT services to their organisation. It covers incident management, problem management, change management, service request fulfilment and asset/CI tracking — typically aligned to the ITIL framework.
Vivantio delivers comparable ITIL depth — full incident, problem, change and asset management — without the implementation cost, developer dependency, or complex enterprise licensing of ServiceNow or the workaround-heavy configuration of Jira Service Management. Most teams go live in weeks, not months or years.
Yes. Vivantio is built around ITIL best practices and covers the core ITIL processes: incident management, problem management, change management, service request management, and asset/CMDB management. Teams can adopt these processes at their own pace.
Most IT teams go live within three to four weeks. A Vivantio consultant works with your team to configure workflows, forms and SLAs around your existing processes — not a generic template you have to reshape to fit.
Yes. Vivantio is designed specifically for teams that have outgrown a basic helpdesk and need proper ITSM capabilities — ITIL processes, automation, SLA management and CMDB — without jumping to a heavyweight enterprise platform with a six-figure price tag.
We'll build your demo around your current processes — so you can see exactly what Vivantio replaces, what it adds, and how your team would use it.
