The ITIL-aligned depth, automation and reporting your growing team needs to operate like a mature service organisation — with none of the cost or complexity of enterprise platforms.

Get a demo Take a self-guided tour

No generic walkthrough — we build your demo around your current setup. ~30 minutes, no commitment.

40%

Less manual work

30%

Faster resolution

Weeks

To go live, not months

Ticket resolvedAI-suggested response sent

4.7 / 5 CSATup from 3.0

Leading IT & customer service teams trust Vivantio

The step up

From basic helpdesk to real service management

You don't need an enterprise platform to operate like a mature service organisation. You need the right depth — and the room to grow into it.

Basic ticketingWhere most teams start

Structured ITIL processesIncident, problem & change

Automation & SLAsConsistent, measurable service

Assets & CMDBFull visibility of your estate

Analytics & improvementInsight that drives maturity

Where Vivantio takes you

Where you are nowService management maturity →

This is what growing up from a helpdesk looks like — and Vivantio covers every rung. Add depth as you're ready, at your pace, without ever making the jump to a heavyweight enterprise platform.

Built for your team

One platform. Two ways to win.

Whether you're running IT or customer service, Vivantio adapts to how your team already works.

For IT teams

IT Service Management

Go beyond basic ticketing — the full ITIL toolset, your team's way. Incident, problem and change management, assets and automation, with the structure of a mature IT operation.

Explore ITSM

For customer service teams

Customer Service & Support

Grow from reactive support into a service operation customers notice. AI-enabled, consistent across every channel, and built to scale quality as volume rises.

Explore customer service

Results that count

Real teams. Real outcomes.

Reduction in call volume

Dramatic time savings after rolling out Vivantio's self-service portal.

Increase in capacity

A 4,000-employee auto retailer grew from 50 to 250 tickets/day with no extra staff.

Increase in CSAT

Survey ratings rose from 3 to 4.7 stars out of 5 after optimizing service.

Powerful & flexible, without the bloat

All the depth. None of the complexity.

See the platform the way your team actually uses it.

Flexible by design

Adapt the platform to your team — without code

Change workflows, forms, fields, and permissions to fit how you work, not the other way round. No fragile customizations, no waiting on a developer.

Configure processes in minutes, not sprints
Evolve service as your needs change
No-code changes your own admins can make

See how customization works

Practical AI, built in

AI that works across your whole operation - not a chatbot bolted on

Help users find answers, assist agents in the moment, and turn service data into insight. Designed to improve speed and consistency without replacing people.

Surface trusted answers from your own knowledge
Auto-summarise, detect sentiment, suggest responses
Turn service activity into trends and recommendations

Explore Vivantio AI

One platform for every team

Run IT, customer service, and beyond - in one place

Manage service delivery for IT, support, HR, facilities and more, while letting each team work their own way with shared visibility and control.

Shared platform, team-specific workspaces
Connect the tools you already use
One source of truth across departments

See multi-team service

Recognised by the teams who use us every day

G2 Leader — Mid-Market Complaint Management

G2 Leader — Mid-Market IT Asset Management

And when you're ready

Stepping up doesn't mean a painful migration.

We make the move fast, predictable, and fully supported — so the only thing that changes is how much your team can do.

Live in weeks, not months

A dedicated consultant builds Vivantio around your processes — most teams go live in around three weeks.

★★★★★ We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks. G2 Review · Verified User

One platform. One price.

Every feature and future update in a single licence. No add-on costs, no surprise invoices.

★★★★★ We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place. G2 Review · Verified User

A team that supports you

Full-time people who know your system and your goals — not offshore contractors or a ticket queue.

★★★★★ I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often. G2 Review · IT Professional, 35 yrs

Customer story

American Enterprise runs Vivantio across its entire business

Originally brought in just for IT, American Enterprise quickly extended Vivantio across the organization — HR for employee forms, Facilities for shipping requests, Marketing for compliance approvals, and Legal for contracts and privacy.

Read the full story

IT Service Management

HR & employee requests

Facilities & shipping

Legal, security & privacy

Ready when you are

See what stepping up looks like

You've outgrown your helpdesk. We'll build a demo around your current setup — so you can see exactly how far Vivantio can take your team.

Get a demo Take a self-guided tour

~30-minute demo No commitment Built around your setup