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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

Full ITIL — incident, change, problem
CMDB included, not tier-gated
Live in 3–4 weeks, every time

Other key solutions

Customer ServiceAI-enabled support at scale Enterprise Service MgmtOne platform, all departments

By team / industry

TechnologyMSPs and IT service providers ISVsEmbed service management Human ResourcesPeople services and onboarding FacilitiesSpace, maintenance and estates Finance & LegalCompliance-led workflows GRCPolicy, risk and audit

Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI Assist For agentsAI Enrich For managersAI Optimize

Explore all Vivantio AI

Service Management

ITSM / ITILIncident, problem & change Asset Management & CMDBVisibility of your estate Asset DiscoveryFind & map automatically Knowledge ManagementAnswers that scale Service CatalogStructured request forms Service Level ManagementSLAs tracked, breaches caught

Automate & Configure

AutomationTrigger work, end to end WorkflowStages, routing & approvals CustomizationForms, fields & layouts Personalized WorkspaceRight info, right time Digital Self ServiceDeflect tickets, delight users Business Intelligence & ReportingDashboards from your data CRMContext on every customer

Latest integrations

All integrations Discover all features

Learn

Blog ITIL Resource Library Best Practices IT Service Management Customer Service Management Enterprise Service Management

Insights

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News & Awards

Recognition for service management done right.

Awards, analyst recognition and company news from Vivantio.

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