Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIManaging multi-client support across separate tools, email threads and spreadsheet SLAs doesn't scale. Vivantio brings every client account, SLA and request into one platform — so you can grow client count without growing headcount proportionally.
Demo built around your client structure and SLA model. ~30 minutes.
Technology companies and service providers that trust Vivantio
Vivantio gives technology service providers the multi-tenant architecture, client-level SLA management and automation to deliver consistent service quality as their client roster grows.
Vivantio's multi-tenant model gives each client account its own contacts, case history, service tier and SLA configuration — all managed from a single agent interface. Agents always have full account context, and clients only ever see their own information.
Vivantio's automation engine routes, assigns, prioritises and escalates requests without human intervention — so your team focuses on the work that requires human judgement, not the work that's just process.
Vivantio's reporting gives MSPs the data to demonstrate service quality to clients — SLA performance, ticket volumes, resolution times and trends — per client, per period, in a format clients actually understand.
Multi-client SLAs, self-service portals, automation, reporting and AI — all included in your Vivantio licence. Grow your client base without proportional overhead.
Each client has its own SLA targets, escalation rules and breach alerts — all managed from one interface.
Branded portal per client — end users log tickets, track progress and search knowledge, all isolated per account.
Common client questions answered at the portal before they become tickets — reducing inbound per client.
Track client-owned hardware and software assets — linked to tickets and SLA obligations.
AI-suggested answers speed up first-contact resolution across your entire client base simultaneously.
SLA performance, ticket volume and trend data — aggregated across clients or filtered per account for review meetings.
Vivantio's FLEXBridge connects to PSA tools, RMM platforms, directory services and communication channels — no code required. Teams, Azure AD, ConnectWise, Autotask and hundreds more.
Vivantio focuses on service quality — not billing and RMM. It's the service delivery side of MSP operations: tickets, SLAs, knowledge, automation and client reporting done right.
Many MSP tools optimise for volume. Vivantio optimises for service quality — SLA compliance, client satisfaction and resolution quality — the things that retain clients.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
Vivantio doesn't charge per client account. The platform licence covers your full client roster — making it cost-effective as you add new accounts.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Vivantio's support team knows your setup. Not a generic queue — engineers who understand your configuration and your clients.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
MSP software (managed service provider software) helps technology companies and managed service providers manage multi-client support operations — tracking tickets, SLAs and service delivery across multiple customer accounts from a single platform. It typically includes multi-tenant support, client-level SLA configuration, automation and reporting.
ConnectWise and Autotask are PSA tools built around billing, time tracking and RMM integrations. Vivantio is a service management platform — stronger on service quality, SLA management, knowledge management and client self-service. Many MSPs use Vivantio alongside their PSA for the customer-facing service delivery side of operations.
Yes. Vivantio supports per-client SLA configuration — so each account has its own response and resolution targets, escalation rules and reporting. Agents see SLA status per ticket; managers see SLA health across all clients in a single dashboard.
Yes. Each client can have a branded self-service portal where their end users submit requests, track ticket status and search the knowledge base. Client users see only their own data — other clients are completely isolated.
We'll show you how Vivantio handles multi-client SLAs, automation and client reporting — built around your client structure, not a generic template.
