Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIB2B support teams that have outgrown shared inboxes and basic ticketing need more than a queue manager. Vivantio gives you the workflows, SLAs, knowledge and reporting to deliver consistent service as volume grows.
Demo built around your current support setup. No generic walkthrough. ~30 minutes.
B2B support teams at leading organisations trust Vivantio
Vivantio gives B2B customer service teams the depth to build consistent, accountable service — without the complexity of enterprise platforms built for IT.
When every case lives in a shared inbox, accountability disappears. Vivantio tracks every case against the SLA your customer expects, escalates before a breach, and shows managers exactly where the bottlenecks are — in real time.
Without account context, every conversation starts from scratch. Vivantio's built-in CRM gives agents a complete view of each account — open cases, past interactions, contract status and contacts — so they never have to ask what they should already know.
A significant portion of support volume is answerable by a good knowledge base. Vivantio's self-service portal gives customers a branded, searchable space to find answers and raise requests — reducing repeat tickets while improving the experience.
Every capability below is included in your Vivantio licence — omnichannel intake, automation, reporting and AI, all configured for B2B customer service.
Email, portal and phone tickets in one queue — no channel gets missed or siloed.
Auto-route by customer tier, case type and urgency — without manual assignment overhead.
CSAT trends, SLA performance and workload at a glance — per team or per agent.
Suggested answers deflect cases at the portal before they reach your support team.
Each support team owns its own queue, forms and branding — fully configurable.
Track customer-owned products and equipment against every support case.
Vivantio's FLEXBridge integration engine connects to CRM, email platforms and communication tools — no code required. Salesforce, HubSpot, Teams and hundreds more.
Vivantio is configured around your existing processes, not the other way round. Most teams are live and handling cases in under a month.
A dedicated consultant builds Vivantio around your customer workflows. Most support teams are live in around three weeks.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
Customer service, ITSM and enterprise workflows on one licence — no module add-ons or per-feature charges.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Full-time people who know your configuration and your customers — not a generic support queue or offshore contractors.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
Customer service management (CSM) software helps B2B support teams manage customer cases, SLAs and communication across channels. It goes beyond basic ticketing to include structured workflows, knowledge management, automation and reporting — so teams can deliver consistent, accountable service at scale.
Zendesk and Freshdesk are designed primarily for consumer-facing support at high volume. Vivantio is built for B2B organisations where account relationships, SLA accountability and service depth matter more than raw ticket throughput. Vivantio also covers ITSM and ESM on the same platform — so IT and customer service can share infrastructure without separate tools.
Yes. Vivantio's built-in CRM tracks accounts, contacts and their full interaction history — so agents always have context on who they're talking to, what open cases exist, and what the account relationship looks like.
Yes. Vivantio includes a branded self-service portal where customers can search for answers, submit requests and track their cases — reducing inbound volume while improving customer experience. The portal can be configured per team or per customer type.
We'll show you exactly how Vivantio handles your current customer workflows — with a demo built around your setup, not ours.
