Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService teams have outgrown auto-resolution bots. Vivantio AI is built for the full lifecycle — resolve what can be resolved at contact, accelerate the experts who must be involved, and reduce repeat demand over time.
AI native to the platform — not bolted on. No separate tool to manage.
Vivantio AI is structured around where value lands — at the point of contact, inside the work, and across the data that shapes tomorrow's demand.
Resolve well-documented requests without agent involvement. When a ticket is needed, capture context upfront so it arrives ready to work.
Smart routing, AI summaries, next-best-action guidance and early escalation signals — built for complex, multi-layered work, not just triage.
Turn service data into a continuous improvement engine — surfacing patterns, root causes and workflow recommendations that reduce repeat work at the source.
Enterprise-grade service teams need AI that respects their data, their permissions, and their people. Vivantio AI is built with that in mind from the ground up.
AI operates within strict tenant boundaries. Your data isn't used to train shared models without explicit agreement.
Respects the role-based access and entitlements already defined in your configuration. AI cannot act outside defined scopes.
AI augments people — it doesn't replace them. Higher-risk actions require human review and confirmation before execution.
AI-assisted actions are logged and traceable. Your team always knows what AI did — and so does your audit trail.
Retrieval-grounded responses with guardrails and feedback loops — so AI stays accurate and within the boundaries you set.
Vivantio AI is a set of intelligent capabilities built into the Vivantio service management platform. Designed for complex, mature service operations, it covers three areas: AI Assist (first-contact resolution and guided intake), AI Enrich (accelerating agents through complex work), and AI Optimize (reducing repeat demand through pattern detection and service improvement). AI augments human judgement rather than replacing it.
Basic helpdesk AI typically focuses on ticket deflection and auto-resolution. Vivantio AI is built for the full service lifecycle — including the multi-layered requests that need skilled investigation, collaboration, and proprietary knowledge. AI Enrich in particular is designed for the complex work that deflection tools are not built to handle.
No. Vivantio AI augments the people who do service work — surfacing information, reducing friction, and accelerating decisions. Higher-risk actions require human review and confirmation. The goal is better use of skilled people, not replacement.
Vivantio AI operates within strict tenant boundaries. Your data isn't used to train shared models without explicit agreement. AI intelligence is grounded in your own knowledge and service context, and it respects the role-based access and entitlements already defined in your configuration.
Yes — that is precisely what AI Enrich is designed for. Vivantio AI Enrich reduces the friction (incomplete context, misrouting, reassignment, poor cross-team visibility) that slows complex work down, rather than trying to shortcut the expertise involved.
We'll walk you through how Vivantio AI fits your type of service environment — with a demo built around your workflows, not a generic product tour.
