Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIWhen every employee request lands in a shared inbox, things get missed, accountability disappears and HR spends more time chasing than helping. Vivantio brings structure to HR operations — without ITIL jargon or months of configuration.
Demo built around your employee workflows. No IT jargon, no generic walkthrough. ~30 minutes.
HR and employee service teams at leading organisations
Vivantio gives HR its own workspace — configured around HR processes, HR language and HR workflows — on the same platform IT uses, with none of the ITSM complexity.
Policy queries, payroll questions, equipment requests, absence management — all logged, tracked and visible in one place. HR managers see exactly what's open, who owns it and whether it's on track to meet the agreed response time.
Onboarding a new employee touches IT, HR and Facilities. Vivantio coordinates all three — automatically assigning tasks to each team when a new joiner is created, tracking every step and flagging anything that's behind schedule before it causes a problem on day one.
A significant proportion of HR queries are the same questions asked repeatedly. Vivantio's knowledge base lets HR teams publish policy documents and answers that employees can find themselves — reducing repeat inbound queries and freeing HR for higher-value work.
Employee requests, approvals, case management, self-service and reporting — all included in your Vivantio licence, configured in HR language, not IT language.
Configurable forms for every HR request type — payroll, absence, equipment, policy — replacing freeform email.
Different response times for payroll queries vs. general queries — tracked and visible to HR managers in real time.
Multi-stage approvals for leave, equipment and policy exceptions — tracked end to end, auditable.
Case volumes, SLA performance and workload trends — visible to HR managers, not IT.
Common policy questions answered automatically before they reach the HR team inbox.
Vivantio's FLEXBridge connects to HRIS platforms, Active Directory and communication tools — no code required. Workday, BambooHR, Teams and hundreds more.
HR teams configure their own workspace — with their own terminology, forms and workflows — without needing IT involvement. If IT already uses Vivantio, HR can be added in days.
Vivantio for HR uses HR language — requests, policies, cases, employees. No incidents, changes or CIs. HR owns their workspace completely.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
If IT already uses Vivantio, adding HR costs nothing extra in platform fees. HR gets a fully separate workspace — they just share the underlying platform.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
A consultant builds your HR workspace around your processes — not generic templates. Most HR teams are handling real requests within three weeks.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
An HR helpdesk is a structured system for managing employee requests, queries and HR processes — from onboarding and policy questions to absence management and equipment requests. Unlike a shared email inbox, an HR helpdesk tracks every request against an SLA, routes it to the right person and builds a knowledge base that reduces repeat queries over time.
No. HR teams can configure and manage their own workspace independently. If IT already uses Vivantio, HR gets added as a new team with a completely separate workspace — no IT involvement needed in the day-to-day operation. If HR is deploying Vivantio independently, the same applies.
Yes. Vivantio supports cross-team workflows that span multiple departments. When a new hire is created, Vivantio automatically assigns tasks to HR, IT and Facilities — tracking each step and flagging anything that's behind schedule, so every new joiner's first day is sorted.
Yes. Vivantio can be deployed for HR alone, without any IT service management involvement. HR gets their own workspace configured around their specific request types and workflows. Many customers start with HR and later expand to IT or Facilities — but it's not required.
We'll show you exactly how Vivantio handles your HR processes — onboarding, policy queries, employee requests — without ITIL jargon or months of setup.
