Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIMost ITSM software gives you a tool. Vivantio gives you a partnership — a platform that fits your team, an onboarding that gets you live fast, and support that stays engaged long after launch day.
Our customer care team isn't a call centre. They're Vivantio specialists — the same people who help configure the platform, run the training, and pick up the phone when something goes wrong. Every customer has a named Customer Success Manager who monitors adoption, flags risks early, and brings ideas from across the customer base.
That relationship doesn't wind down after go-live. It gets stronger.
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Structured programme with a dedicated implementation consultant
Ongoing training resources, webinars, and certified admin paths
In-house specialists with deep product knowledge — no outsourcing
Named CSM, regular check-ins, proactive adoption monitoring
The average Vivantio implementation takes three weeks from contract to go-live. That's not a sprint that skips important steps — it's a structured programme that covers configuration, data migration, user training, and integrations with your existing tools.
We've refined this process across hundreds of implementations. The result is a repeatable, low-friction onboarding that gets your team productive fast — without the months-long professional services engagements that enterprise platforms require.
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Discovery, configuration planning, data mapping
Platform build, integrations, data migration, UAT
User training, go-live, post-launch support handoff
Your team is running on Vivantio
Enterprise ITSM platforms are notorious for tier-gating features that teams genuinely need — CMDB behind a premium tier, automation locked to top-level plans, AI features sold as expensive add-ons. Vivantio doesn't work that way.
Every Vivantio plan includes the full platform capability for that tier. No module fees, no feature add-ons, no surprises when you get to contract renewal. When we quote you a price, it covers what you need.
See our pricing""
What's included in every plan
Real outcomes from real customers — teams that outgrew their basic helpdesk and needed a platform that could grow with them.
Allegis Group
Global staffing leader — migrated from manual ticket management to full ITSM, reducing escalations and freeing agents to handle complex work.
DriveTime
Auto retailer scaled service operations 5× after switching from a basic helpdesk — same team, structured workflows, no new headcount.
Enhabit
Healthcare at-home provider transformed patient-facing service quality in under six months, with consistent CSAT improvement across all channels.
Most customers are live within 3 weeks. Our structured onboarding programme moves quickly because your dedicated implementation consultant does the heavy lifting — configuration, data migration, integrations — so your team can focus on learning the platform, not building it.
Yes. Vivantio's pricing is feature-inclusive — you get the full platform capability at your tier, without add-on fees for core features like CMDB, SLA management, automation, or reporting. What you see on the pricing page is what you pay.
After go-live, every customer has access to Vivantio's in-house support team, a named Customer Success Manager, and an ongoing education programme. We don't outsource support — the people who answer your tickets know the product deeply.
Enterprise platforms like ServiceNow are built for large IT organisations with dedicated admin teams and multi-year implementation budgets. Vivantio is built for teams that want genuine service management depth — ITIL alignment, multi-team workflows, CMDB, automation — without the cost, complexity, or vendor lock-in. You can be live in weeks, not quarters, and the platform can grow with your team without jumping to a new tier or adding a new consulting engagement.
Yes. Vivantio supports IT, customer service, HR, facilities, finance, GRC, and other service teams on a single platform. Shared infrastructure, separate workflows — teams operate independently but can collaborate on cross-departmental requests when needed.
Take a self-guided tour to explore the platform at your own pace, or book a demo with one of our service management specialists.
