Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIScale beyond basic ticketing without paying for modules you don't need or complexity you don't want. One transparent price covers all of Vivantio — ITSM, AI, automation, CRM, assets, reporting and 600+ integrations.
No commitment · Response within one business day
Per agent · per month · billed annually
or £35 – £75 per agent/month
Everything included
What determines where you land in the range
Discounts start at 15 agents and scale to up to 40% off. Enterprise pricing for teams of 500+ agents.
Named licences for dedicated agents. Concurrent licences and pools for shift-based or occasional users — only active sessions consume a licence, reducing your effective rate.
Education institutions: 5% off. Non-profits and charities: 10% off.
End users are free. Pricing applies to technical agents only. Self-service portal users, requestors and customers require no licence.
Trusted by service teams at leading organisations
No modules to unlock. No implementation projects to budget for. No support tiers to upgrade.
100%
of features at every price point. ITSM, AI, automation, CRM, assets, reporting — no feature gates, ever.
Weeks
to go live. Dedicated onboarding is included at no extra cost. No months-long implementation project required.
3
licensing models — named, concurrent and pools — to match your team's actual working pattern and reduce cost.
40%
maximum volume discount, starting at 15 agents. Plus education and non-profit discounts on top.
Every capability — ITSM, AI, automation, CRM, assets, reporting and integrations — is in the platform you already pay for. No price books to navigate, no feature gates to hit later.
Dedicated onboarding is included in your subscription at no extra cost. Teams are operational in weeks — there is no separate professional-services project to scope, budget or manage.
Every Vivantio customer — from the smallest team to the largest enterprise — has access to exactly the same platform. There is no "enterprise tier" needed to unlock advanced capabilities.
Three licensing models that let you mix and match to reduce cost without compromising access.
A dedicated seat assigned to one user. Best for agents who work in the platform every day. Named licences guarantee availability at all times — no queuing for access.
Shared seats consumed only while an agent is active. Ideal for shift-based teams, overnight cover, or occasional users rarely active at the same time. Reduces your effective per-agent cost.
Mix named and concurrent licences across departments or service teams. Each team draws from its own pool — IT, facilities and HR share infrastructure without competing for seats.
Volume discounts start at 15 agents and scale to up to 40% off at enterprise volumes. Sector discounts for education and non-profits apply on top. Ask Sales for your exact tier →
Volume discount
Starts at 15 agents — up to 40% off
Education
5% off for academic institutions
Non-profit / charity
10% off for registered non-profits
Most ITSM platforms price by module or feature tier. Vivantio doesn't. Here's what that means in practice.
| Vivantio | Typical ITSM platforms | |
|---|---|---|
| Pricing model | One price, all features included | Per-module or tiered by feature set |
| What's included | Every capability from day one | Core ITSM included; AI, assets and advanced reporting often extra |
| Licensing flexibility | Named, concurrent and pools | Named licences only (typically) |
| Implementation | Onboarding included, live in weeks | Paid professional services project, often months |
| Price transparency | Published band, one clear quote | "Contact sales" required at every step |
Vivantio is available as named licences for dedicated agents, concurrent licences for rotating or occasional users, and mixed licensing with licence pools to combine both types. Pricing applies to technical agents only — end users and customers accessing the self-service portal do not require a licence.
Yes. Concurrent licences allow multiple users to share a licence on a first-come, first-served basis — only active sessions consume a licence. This is ideal for shift-based teams, overnight support, or occasional agents who are rarely active at the same time. Concurrent licensing can significantly reduce your effective per-agent rate.
Vivantio reduces time-to-value for MSPs by automating ticket routing, simplifying IT asset management across multiple client environments, and providing the visibility to exceed SLAs. Dedicated onboarding is included at no extra cost, so there is no separate implementation project to budget for or manage.
Yes. Vivantio connects with 600+ tools via native integrations and full API access, including major CRM platforms, monitoring and alerting tools, communication systems and identity providers. See the integrations directory for specifics.
Yes. Volume discounts start at 15 agents and scale to up to 40% off at higher volumes. Enterprise pricing is available for teams of 500 or more agents. Discounts apply to the combined total of named and concurrent licences — ask Sales for your specific tier when you request a quote.
Yes. Educational institutions qualify for a 5% discount. Non-profits and registered charities receive a 10% discount. These sector discounts can apply in addition to any volume discounts.
You can increase your licence subscription at any time during your term. To decrease or cancel, changes take effect at the end of your current subscription term.
No. Vivantio contacts you approximately three months before your renewal date to discuss your next term — there are no unexpected auto-renewals.
Speak to the team — we'll walk you through the right licence mix, applicable discounts, and an accurate price for your team size. Get your custom quote →
Recognised by the teams who use us every day
Tell us about your team and we'll come back with the right licence mix, applicable discounts, and a transparent quote. Usually within one business day. No commitment required.
