Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIFinance and legal teams managing internal requests via shared inboxes and ad-hoc email create a compliance risk — nothing is tracked, nothing is attributed, and nothing is auditable. Vivantio brings structured service management to finance and legal operations, without ITIL jargon or IT overhead.
Demo built around your finance and legal request types. ~30 minutes.
Finance and operations teams at leading organisations
Finance and legal teams need the same service management rigour that IT uses — structured intake, clear ownership, audit trails and SLA accountability — without the ITIL complexity.
Vivantio gives finance and legal teams structured intake forms for every request type — contract review, purchase approval, query handling, vendor management — so nothing arrives as an ambiguous email and nothing is lost in a shared inbox.
Finance and legal functions face internal audit, external compliance reviews and regulatory scrutiny. Vivantio's immutable activity log records every action on every request — timestamp, user, change — so demonstrating compliance is straightforward, not a manual reconstruction from email chains.
Finance approvals often require sign-off from multiple stakeholders. Vivantio's approval workflow routes requests through defined approval stages — notifying each approver in turn, tracking status and escalating if a stage stalls — without manual chasing.
Employee requests, approvals, case management, audit trail, self-service and reporting — all included in your Vivantio licence, without ITIL overhead or IT involvement.
Employees submit finance and legal requests via a structured portal — no more ad-hoc email to the wrong inbox.
Response and resolution targets per request type — tracked automatically with escalation before breach.
Route each request type to the right person automatically — no manual triage, no shared inbox ambiguity.
Request volumes, open approvals and SLA performance — visible to team leads without IT involvement.
Common employee questions answered at the portal — reducing routine enquiries to finance and legal teams.
Vivantio's FLEXBridge connects to ERP, document management, directory services and communication tools — no code required. Microsoft Teams, SAP, DocuSign, Active Directory and hundreds more.
Finance and legal teams configure their own workspace — with their own request types, approval flows and reporting — independently of IT, using terminology that makes sense for their function.
Vivantio is configured for your team's language — requests, approvals, queries, reviews. No incidents, changes or CIs unless you want them.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
Finance, Legal, HR, IT and Facilities can all share one Vivantio platform — each with a completely separate, private workspace — on one licence.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Vivantio support engineers understand compliance-sensitive operations — they'll configure your audit trail and reporting requirements correctly from the start.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
Yes. Vivantio can be configured for legal teams to manage contract review requests, legal queries and matter intake — with structured forms, SLA tracking, ownership and a complete audit trail. Every request is tracked from receipt through to completion, with all activity logged.
Yes. Vivantio supports configurable multi-stage approval workflows — routing requests through defined approval stages, notifying each approver in sequence, tracking status and escalating if a stage stalls. The full approval chain is recorded against the request.
Yes. Every action in Vivantio is logged with timestamp and user attribution — creating a complete, immutable audit trail across all finance and legal service requests. This supports internal audit, external compliance reviews and regulatory requirements.
Yes. Finance and Legal teams can operate completely independent workspaces on Vivantio — with no access to IT or HR data, their own forms, SLAs and reporting — without any IT involvement in their day-to-day operations. If IT already uses Vivantio, adding Finance or Legal costs nothing extra in platform fees.
We'll show you how Vivantio handles structured intake, approval workflows and audit trails for finance and legal teams — configured around your operation.
