Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIThat's not a tagline — it's the first thing every new hire hears. It's the lens we use to evaluate every product decision, every hire, every partnership. Founded in 2003, Vivantio has spent more than two decades proving that great service management software doesn't require enterprise complexity or enterprise cost.
Vivantio was founded in 2003 by people who had lived the frustration of service management software that was either too simple to grow with, or too complex to actually use. The answer was a platform that could grow with you — without the cost and implementation overhead of the enterprise tier.
Two decades later, that founding instinct still shapes every decision. We stay close to customers not as a marketing exercise, but because it's how we build the right product. Our support team is in-house, not outsourced. Our onboarding gets customers live in weeks, not quarters. Our pricing includes everything — no module fees, no tier-gating.
We're headquartered in Boston with our product and engineering team in Bristol, UK. Both offices are staffed by people who take service management seriously — and who wake up every day trying to make it a little better.
"One of the most trusted service management SaaS providers — consistently rated highly for support, ease of use, and value."
G2 reviews, 2025
Everything comes back to the customer. These five values describe how we get there.
We exist to serve. Every product decision, every support interaction, every hire is measured against one question: does this make life better for our customers?
We do the right thing, even when it's hard. Transparent pricing, honest advice, fair contracts. Trust is built over 20 years; we don't gamble with it.
Service management is complex. We hire people who lean into complexity rather than away from it — people who ask why until they find the real question.
Good enough isn't good enough. We sweat the details — of the product, the onboarding experience, the support response — because our customers deserve more.
We genuinely care about service management getting better. That passion shows in the product roadmap, in the conversations we have, in the team we've built.
Our G2 badges reflect what customers say — not what we claim. Vivantio consistently earns Leader status across IT service management, customer service, and HR service management categories.
Redwood House, Brotherswood Court
Almondsbury, Bristol
BS32 4QW, United Kingdom
+44 1934 424840Learn why teams choose Vivantio, or reach out directly — we're always happy to talk service management.
