Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIWhen employees don't know where to go, they email someone. That email gets lost, mis-categorised or handled inconsistently. Vivantio's service catalogue gives every team a single, structured place to request anything — and gives your team a consistent, automated way to fulfil it.
Available in the self-service portal and agent workspace — no separate portal product needed.
Service teams at leading organisations trust Vivantio
When employees can't find where to raise a request, they improvise — and the improvisation falls on your team to interpret. Requests arrive incomplete, mis-routed and inconsistently handled.
Without a service catalogue…
Employee emails IT to "reset my access" — no detail, no priority, no category
Agent manually routes, creates a ticket and chases missing information
SLA clock starts — but which SLA applies? Nobody's sure, because it wasn't categorised
Vivantio's service catalogue presents every available service as a browsable, searchable request form in the self-service portal. Employees find what they need, complete the structured form, and submit — with no follow-up email required. Audience-based views mean each team sees only what's relevant to them, keeping the catalogue clean and scannable.
Every service in the catalogue has its own fulfilment workflow: the tasks, approvals and notifications that need to happen from submission to close. When a request is submitted, the workflow fires automatically — routing the ticket, triggering approval steps and sending status notifications — without anyone manually coordinating. Complex services with multi-department involvement run as structured, trackable workflows.
Vivantio applies the right SLA target to every catalogue item — so response and resolution commitments are measured and visible from the moment a request is submitted. Different services carry different targets. Priority, customer type and business hours are factored in automatically. Agents see where every request stands; managers see performance trends across the full catalogue.
A service catalogue is a structured list of services that an IT or service team provides, presented as browsable request forms. Each service has a defined scope, request form, SLA target and fulfilment workflow. Instead of emailing a team or raising a generic ticket, employees select from the catalogue, complete a structured form, and the request is automatically routed, categorised and tracked from submission to resolution.
A self-service portal is the interface employees use — it includes a knowledge base, ticket status tracking and request submission. A service catalogue is the structured list of requestable services within that portal. Vivantio provides both: the portal is the experience, and the service catalogue is the structured request layer within it. Both are included on every Vivantio deployment.
Yes. Vivantio supports SLA profiles at the service level — you can set different response and resolution targets for different catalogue items, reflecting the different urgency and complexity of each service. Priority, customer type and business hours are all configurable factors in the SLA calculation.
Yes. Vivantio supports audience-based catalogue views — so HR staff see HR services, IT staff see IT services, and external customers see only what is relevant to them. Services can be published to specific groups, and request forms can be pre-populated with known context where possible.
We'll show you how Vivantio's service catalogue maps to your current services — and what it takes to go from email chaos to structured delivery.
