Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIWhen your ITSM platform proves its value, the rest of the organisation wants in. Vivantio's enterprise service management expands beyond IT without additional licences, separate tools, or months of re-implementation.
Demo shows how IT teams expand into HR, Facilities and beyond. ~30 minutes.
Organisations using Vivantio across multiple service teams
Vivantio is built for the land-and-expand model. IT deploys first, proves the value, then expands to HR, Facilities, Customer Service and Finance — each on the same platform, with their own separate workspace.
Vivantio's multi-team architecture gives each service team — IT, HR, Facilities, Finance — a completely separate workspace with its own forms, SLAs, knowledge base, automation and reporting. No configuration bleed between teams, no shared queues causing confusion.
Employees shouldn't need to know which team handles what. Vivantio's enterprise self-service portal presents a single, branded front door — with IT, HR, Facilities and Finance services in one place — and routes each request to the right team automatically.
With Vivantio's ESM platform, every team measures service against its own SLAs — while leadership can see aggregate performance across all departments in a single dashboard. No more cobbled-together spreadsheets or manual report compilations from three different tools.
Every capability below is included in your Vivantio licence. Deploy to one department, expand to the rest — same platform, same licence, no re-implementation.
Full ITIL processes for IT — incidents, problems and changes, all linked and tracked.
A structured service catalogue for IT, HR, Facilities and Finance — each team's own.
Cross-department onboarding spanning IT, HR and Facilities — tracked end to end.
IT hardware, software and facilities assets on one shared inventory — no duplicates.
Each team's own knowledge base — IT answers visible to IT, HR answers to employees.
Different SLA targets per department — HR's 4-hour response, IT's 1-hour P1 — all tracked.
One request triggers tasks across multiple departments — automatically, without manual chasing.
AI answer suggestions reduce inbound across IT, HR and Facilities simultaneously.
Customer-facing departments get full account and interaction history at every touchpoint.
Vivantio's FLEXBridge connects IT, HR and Facilities tools to one platform — Active Directory, Microsoft 365, Workday, Slack and hundreds more, all no-code.
Vivantio's ESM model is designed to grow incrementally. You don't need to plan for every department upfront — configure IT, prove the value, then add teams as they ask for it.
Start with IT service management. Once the platform is proven, expand to HR, Facilities, Finance and Customer Service — with the same implementation methodology each time.
We started with IT and within six months HR had asked to join the platform. Adding them took about two weeks.G2 Review · Service Desk Manager
The Vivantio platform licence covers every department — not per-team module fees. Adding HR or Facilities to your Vivantio deployment costs nothing extra in platform fees.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Every expansion gets a dedicated implementation consultant who applies the same proven methodology — so non-IT departments don't need to become service management experts to get up and running fast.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
Enterprise service management (ESM) is the practice of extending IT service management (ITSM) principles — structured workflows, SLAs, knowledge management and automation — beyond IT to cover all service-delivering departments including HR, Facilities, Finance, Legal and Customer Service. A single ESM platform lets organisations deliver consistent, measurable service across the entire business.
ITSM applies service management processes to IT operations specifically. ESM takes those same principles — request management, SLAs, workflows, self-service, reporting — and extends them to every department that delivers services. With Vivantio, IT typically leads the initial deployment, then gradually expands to HR, Facilities and other teams on the same platform.
No. The Vivantio platform licence covers all departments on the platform. Adding HR, Facilities or Finance to your Vivantio deployment doesn't add platform licence costs — you pay based on agents (users managing work), not on how many departments you run.
Yes. Vivantio supports multiple completely separate service teams on one platform. Each team has its own service catalogue, intake forms, SLAs, automations and reporting. Users see only the services relevant to them — HR staff don't see IT tickets; IT agents don't see HR cases — while administrators get a unified view across the whole organisation.
We'll show you how IT teams use Vivantio to land, prove value, and expand to HR, Facilities and beyond — built around your current setup.
