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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Remote Management

GotoAssist

GoToAssist is a cloud-based service and support platform that helps service and support teams to deliver fast and effective support to customers and users. GoToAssist can help service and support teams to manage incidents, monitor devices, access remote computers, and chat with customers.

Remote Management

Why Use GoToAssist

Allow your technicians to create remote sessions with your end users via GoToAssist. You can easily communicate GoToAssist sessions with your end users or programmatically create sessions via the GoToAssist API.

  • Increase Efficiency — and Streamline operations to reduce the burden on your teams while increasing productivity.

  • Solve Faster — Solve Issues Faster with remote sessions with your end users.

  • Elevate Service — by providing easy access and information to the end users device.

  • Improve Collaboration — between teams and end users.

Functionality

Integration between GoToAssist and Vivantio can be achieved by using each tools built in API.