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  • Live in 3–4 weeks, every time
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Monitoring

DataDog

Datadog is a network monitoring and management software that helps service and support teams to monitor and optimize the performance, availability, and security of network devices and systems.

Monitoring Security

Why Use DataDog

The integration enables teams to incorporate alerts into Vivantio systems for real-time infrastructure monitoring. Tickets can link to DataDog alerts, maintaining updated information as issues progress. The platform helps associate alerts with customers, callers, or assets for comprehensive incident tracking.

  • Increase Efficiency — Streamline operations to reduce burden while boosting productivity.
  • Solve Issues Faster — Gain a 360-degree view of infrastructure and service alerts.
  • Elevate Service — Provide relevant infrastructure information to the right teams at the right time.
  • Improve Collaboration — Connect Customer Service, Support, Infrastructure and DevOps teams around shared context.

Functionality

Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly create, update or close tickets that are linked to that alert in DataDog. The integration can trigger business and escalation rules, storing information in custom fields and linking to assets or callers for comprehensive issue visibility.

Delivery method: Vivantio Core Web Method Integration