Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AIMicrosoft Defender is a way of protecting devices, networks, and data from cyberattacks, using a comprehensive security solution. Microsoft Defender can help service and support teams to detect and prevent threats, such as malware, ransomware, phishing, or zero-day exploits, across different endpoints, such as email, web, cloud, or identity
Integrate alerts from Microsoft Defender into your Vivantio system so that your service and support teams can monitor, in real-time, security alerts and support your Information Security programs. Tickets can be linked to an alert in Microsoft Defender so as the alert or incident in Microsoft Defender progresses through its lifecycle, the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your security incidents and keep track of trends against different object in Vivantio.
Increase Efficency — Increase Efficiency and Streamline operations to reduce the burden on your teams while increasing productivity.
Solve Faster — Solve Issues Faster with a 360 Degree view of security alerts from Microsoft Defender
Elevate Service — by providing all the information to your service and support teams that is relevant to the Microsoft Defender incident.
Improve Collaboration — between teams across from Customer Service and Support, Information Security, compliance and infrastructure.
Setting up a Web Method in Vivantio to receive the initial alert, plus updates to that alert, allows you to seamlessly create, update or close tickets that are linked to that alert in Microsoft Defender. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the incident.
