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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Asset Discovery

NinjaOne

NinjaOne is a cloud-based automation platform that helps service and support teams to orchestrate workflows across multiple applications and systems. NinjaOne can help service and support teams to streamline processes, automate tasks, and reduce errors.

Asset Discovery

Why Use NinjaOne

Keep your asset data up to date within Vivantio from NinjaOne. When assets get added or updated within NinjaOne, it will automatically synchronise this data back to Vivantio; including OS versions, compliance status, software and hardware details. Tickets can then be logged against those assets, ownership tracked, mean time to fix as well as other key KPIs against each asset.

  • Increase Efficiency — and Streamline operations to reduce the burden on your teams while increasing productivity.

  • Solve Faster — Solve Issues Faster with up to date assets and configuration items presented to your service and support teams.

  • Elevate Service — by providing all the information to your service and support teams that is relevant to the asset in one system.

  • Improve Collaboration — between teams across infrastructure, security and support teams.

Functionality

To perform one-way or two-way integration with NinjaOne you can use our platform service partner, Albato, that is built directly into the Vivantio admin area.