Splunk

Why Use Splunk

Integrate alerts from Splunk into your Vivantio system so that your service and support teams can monitor infrastructure and service alerts in real time and support your infrastructure platforms and services to your end users. Tickets can be linked to an alert in SPLUNK so as the alert or issue in SPLUNK progresses through its lifecycle the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your incidents and keep track of trends against different objects in Vivantio.

• Increase Efficiency — and Streamline operations to reduce the burden on your teams while increasing productivity.

• Solve Faster — Solve Issues Faster with a 360 Degree view of infrastructure and service alerts from Splunk.

• Elevate Service — but providing all the information to your service and support teams that is relevant to the to your infrastructure and service delivery.

• Improve Collaboration — between teams across Customer Service and Support, infrastructure and DevOps.

Functionality

Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly; create, update or close tickets that are linked to that alert in Splunk. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the issue.