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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

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Email

Gmail

Gmail is a cloud-based email service that helps service and support teams to stay connected and organized. Gmail can help service and support teams to send and receive emails, attachments, and links, filter and sort messages, label and archive conversations, search and find information.

Email

Why Use Gmail

The Email To Ticket service monitors a predefined mail account and processes all messages received to that account, converting them to new tickets that appear in the “Pending” queue in the ticket system areas.

Vivantio can support the monitoring of multiple mailboxes; each monitored mailbox is managed through the Email to Ticket Service.

Emails are sent from the Customer to your Email Server and every few minutes emails are retrieved from your Email Server & logged in Vivantio

Seamless Communication

Keep tickets up to date in Vivantio from emails sent to a mailbox allowing easy communication between your teams and your customers.

  • Automation — of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Stay Updated

Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction.

Functionality

You can create an Email to Ticket connection between Vivantio and multiple Gmail mailboxes. Once connected Vivantio will process emails that arrive in the mailbox and either create new tickets or update existing tickets.

There are various mail processing rules that can be applied to setup the integration for your requirements.