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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Collaboration

PagerDuty

Pager Duty is an incident management platform that helps service and support teams to detect, triage, and resolve issues. Pager Duty can help service and support teams to reduce downtime, improve customer satisfaction, and optimize operations

Collaboration

Why Use PagerDuty

Pager Duty can be used to take notification triggers built in Vivantio for ticket escalations, assignments and alerts.

Seamless Communication

Integration creates a seamless communication channel between service management teams, enabling them to collaborate without switching platforms.

  • Automation — of routine tasks such as ticket escalation and status updates reduces manual work and speeds up processes.

Stay Updated

Agents receive timely updates (through Vivantio) on the status of their issues.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction

Functionality

Integration with PagerDuty can be achieved via email and trigger rules within Vivantio into PagerDuty or making use of their Events API and events triggered in Vivantio.

Email Integration Guide | PagerDuty

developer.pagerduty.com/docs/events-api-v2/overview/