Microsoft Office 365

Why Use Microsoft Office 365

Keep customer communications synchronised across multiple Office 365 channels; from emails, Microsoft Teams and calendaring; all seamlessly with the built-in interactions within Vivantio. The full lifecycle of the customer communications can live in the tools your agents and end users are familiar with, while keeping everyone updated with the progress and interactions on their tickets

Seamless Communication

Keep tickets up to date in Vivantio from emails sent to a mailbox or right from within Microsoft Teams allowing easy communication between your teams and your customers.

• Automation — of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Stay Updated

Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction

Functionality

You can create a Email to Ticket connection between Vivantio and multiple Office 365 mailboxes. Once connected Vivantio will process emails that arrive in the mailbox and either create new tickets or update existing tickets.

There are various mail processing rules that can be applied to setup the integration for your requirements.

You can also create and update tickets right from within Microsoft Teams