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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Asset Discovery

Device42

Device42 is a data center and cloud management software that helps service and support teams to discover, map, and visualize their IT assets and dependencies. Device42 can help service and support teams to plan migrations, manage changes, and track inventory

Asset Discovery

Why Use Device42

Keep your asset data up to date within Vivantio from Device42. When assets get added or updated within Device42, it will automatically synchronise this data back to Vivantio. Tickets can then be logged against those assets, ownership tracked, mean time to fix as well as other key KPIs against each asset.

  • Increase Efficiency — and Streamline operations to reduce the burden on your teams while increasing productivity.

  • Solve Faster — Solve Issues Faster with up to date assets and configuration items presented to your service and support teams.

  • Elevate Service — by providing all the information to your service and support teams that is relevant to the asset in one system.

  • Improve Collaboration — between teams across infrastructure, security and support teams.

Functionality

Integration between Device42 and Vivantio can be achieved by using Web Hooks and Web Methods between the two systems