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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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The Buyer's Guide to Service Management Software

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AI & Automation

Azure AI Services

Service and support teams can leverage Azure AI Services to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times all within their own private Azure tenants.

Automation & AI Azure

Why Use Azure AI Services

With integration to Azure AI services and Vivantio you can achieve numerous tasks to improve productivity, processes, user experience and insight into your tickets within the Vivantio Platform all within your own Azure private instance.

The specific uses that use our integration with Azure AI services are detailed below but this is just the start, keep an eye out as we enhance and develop the AI capabilities within Vivantio over the coming months.

  • Sentiment Analysis

  • Ticket Summarization

  • Knowledge Base Creation from Ticket Descriptions and Solutions

  • Translation

  • Optimization of responses to customers

  • Optimization of Knowledgebase articles

  • Increase Efficiency — and Streamline operations to reduce the burden on your teams while increasing productivity.

  • Solve Faster — Solve Issues Faster with the power of AI

  • Elevate Service — by providing summarised information to your service and support teams that is relevant.

Improve Productivity

Reduce time spent on writing responses to customers and improve the quality of those responses.

Knowledge Creation

Reduce time spent on knowledge base articles as these can be created from the existing ticket description and solution of the ticket. Also using AI to author new articles significantly improves the quality and speed of creating those articles.

Improve Quality

Highlight important sentiment analysis so that support agents can improve the quality of service to all customers in a more appropriate way, even with suggestions of next steps.

Functionality

Setting up a Web Hook in Vivantio to send data and then receive responses from your own instance of Azure AI allows you to process AI response directly within your tickets and knowledge base articles.