Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.
Explore all Vivantio AISAML is a standard for authentication and authorization that can be used by service and support teams to enable single sign-on (SSO) and access management for their cloud resources and applications. SAML can help service and support teams to simplify the login process, reduce password fatigue, and enhance security.
SAML Single Sign On (SSO) allows your Users or Callers to quickly and easily log into the Vivantio main application or Self Service Portal (SSP) respectively using your organisation’s preferred Identity Provider (IdP). This avoids having to set up or use a username/password in Vivantio.
Reduce Risk
Utilise your central identity provider to improve security and provide single sign on to your end users.
Elevate Service — by providing an easy way to authenticate to your services.
Improve Collaboration — between teams across Customer Service and Support, Information Security, compliance and infrastructure.
Configure the SAML details in Vivantio and your Identity Provider to enable Single Sign On to the Vivantio application and Self Service Portals