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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Asset Discovery

Lansweeper

Lansweeper is an IT asset management software that helps service and support teams to discover, inventory, and monitor all their devices and networks. Lansweeper can help service and support teams to optimize performance, troubleshoot issues, and ensure compliance.

Asset Discovery

Why Use Lansweeper

Keep your asset data up to date within Vivantio from Lansweeper. When assets get added or updated within Lansweeper, it will automatically synchronise this data back to Vivantio; including OS versions, compliance status, software and hardware details. Tickets can then be logged against those assets, ownership tracked, mean time to fix as well as other key KPIs against each asset.

  • Increase Efficiency — and Streamline operations to reduce the burden on your teams while increasing productivity.

  • Solve Faster — Solve Issues Faster with up to date assets and configuration items presented to your service and support teams.

  • Elevate Service — by providing all the information to your service and support teams that is relevant to the asset in one system.

  • Improve Collaboration — between teams across infrastructure, security and support teams.

Functionality

To perform the integration with Lansweeper you can use Vivantio’s FlexBridge technology.

The below screenshot shows how the integration with Lansweeper is configured and different fields mapped between the 2 systems.