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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Identity

Okta

Okta is an identity and access management service that helps service and support teams to secure and manage user identities and access to applications and resources. Okta can help service and support teams to authenticate users, grant and revoke permissions, and enforce policies.

Identity Security

Why Use Okta

The integration allows you to use the Okta identity provider to sign in to Vivantio and End User portals and utilise Single Sign On for your users.

  • Increase Efficency — Increase Efficiency and Streamline operations to reduce the burden on your teams while increasing productivity.

Reduce Risk

Utilise your central identity provider to improve security and provide single sign on to your end users.

  • Elevate Service — by providing an easy way to authenticate to your services.

  • Improve Collaboration — between teams across Customer Service and Support, Information Security, compliance and infrastructure.

Functionality

Configure the Okta details to enable Single Sign On to the Vivantio application and Self Service Portals