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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM — delivered by a dedicated consultant in weeks, not months.

  • Full ITIL — incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight — not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
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Learn
Blog ITIL Resource Library Best Practices IT Service Management Customer Service Management Enterprise Service Management
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Featured guide

The Buyer's Guide to Service Management Software

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Interactive product tour

SLAs in Customer Service

See how Vivantio helps customer service teams manage response and resolution targets, prioritize customer requests, and consistently meet service commitments.

Configuration Customer Service

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